How-to
Checkout our guides and our frequently asked questions to learn how to use PABC's Residential Permit Program (RPP) portal.
Videos coming soon
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Create a Resident Account and Add Vehicle
This video will show a resident how to create an account, verify information, how to set permission level, how to manage the account and add a vehicle.
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Share Code and Add Vehicle
This video will show you how to share your code via email, approve parking requests, view permit detail, add vehicles and enter start and end dates.
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Create a Guest Account
This video will show visitor’s how to create an account, view messages, view construction map, how to manage the account, enter plate and schedule date and times for your visit.
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Visitor Request to Park
This video will show you how to enter the resident code to request to park.
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Create a Home Health Aide Account
This video will show a home health aide how to create an account and verify home health aide license.
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Home Health Aide Request to Park
This video will show you how to enter the resident code to request to park, how to see previous codes, select permit type, how to enter vehicles and upload documents.
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Contractor Request To Park
This video will show you how to enter the resident code to request to park, add permit to cart, select start and end date and how to upload documents.
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Print Permit
This video will show you how to select the permit and print.
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How to Add a Vehicle
This video will show you how to add a vehicle to your account.
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How to Schedule a Vehicle on a Permit
This video will show you how to schedule a vehicle on your visitor permit.
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How to Create a Resident Account
This video will show you how to create a new resident account.
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How to Save a PDF, Email, and Print
This video will show you how to save a permit as a PDF so you can email or print.
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How to Share a Code and Approve a Request
This video will show you how to save a permit as a PDF so you can email or print.
What do I need to purchase a permit?
How do I create an account online?
- On the landing page, select "SignUp".
- Enter your residential parking address.
- Enter your mailing address
- Enter your personal information, your Drivers license number will be your user ID to log into your account and create a password.
How do I purchase a permit?
- Login to your account and you will be able to view a list of permits available through the online portal.
- Click the +Add button on the permit(s) type you want to add to your cart.
- Use the +Add button to add your vehicles for each permit
- You will need to upload documents to confirm eligibility and provide vehicle information.
- Provide either a credit card or checking information to process payment
How do I schedule visitor permits?
- Login to your account and you will be able to view a list of your permits
- Click on the Visitor Permit Scheduler
- Use the calendar to enter the date and time
- Click + Add to enter the visitor’s vehicle nickname and information
How do I change my phone # or email address?
- Login to your account
- Click on the drop-down arrow next your account name on the top right-hand corner
- Select MY Account from the drop-down list
- Enter in the new information in the proper field and click Save
How do I change my vehicle plate?
- Login to your account
- Click on the drop-down arrow next your account name on the top right-hand corner
- Select Vehicles from the drop-down list
- Edit the plate you want to update and click save
How to upload additional documents?
- Login to your account
- Click on the drop-down arrow next your account name on the top right-hand corner
- Select Documents from the drop-down list
- Click the +Add button
- Browse your PC to find the document and click upload
How to add a credit card to my account?
- Login to your account
- Click on the drop-down arrow next your account name on the top right-hand corner
- Select Credit Cards from the drop-down list
- Click the + Add button
- Enter Credit Card nickname and information
How to reset the password?
- On the landing page, click Trouble signing in?
- Enter Drivers License under Forgot Password
- An email will be sent to the email address on file with a temporary password
- Login to your account using the temporary password
- You will be directed to enter the temporary password and a new password
How to find your Drivers License?
- On the landing page, click Trouble signing in?
- Enter email address under Forgot Username
- An email will be sent to the email address on file with the Drivers License
- Login to your account using the temporary password
- You will be directed to enter the temporary password and a new password
How can I view the website in Spanish?
- On the landing page, click on the arrow next to the word English on the top right-hand side
- Select Español