Find answers to some of the most common questions.

What do I need to purchase a permit?
In order to purchase a digital permit an account is needed. An account can be created online https://pabc.myparkinginfo.com/cws/ or by phone 866-412-2827.
How do I create an account online?
  • On the landing page, select "SignUp".
  • Enter your residential parking address.
  • Enter your mailing address
  • Enter your personal information, your Drivers license number will be your user ID to log into your account and create a password.
Please use this link for more detailed instructions.
How do I purchase a permit?
  • Login to your account and you will be able to view a list of permits available through the online portal.
  • Click the +Add button on the permit(s) type you want to add to your cart.
  • Use the +Add button to add your vehicles for each permit
  • You will need to upload documents to confirm eligibility and provide vehicle information.
  • Provide either a credit card or checking information to process payment
Please use this link for more detailed instructions
How do I schedule visitor permits?
  • Login to your account and you will be able to view a list of your permits
  • Click on the Visitor Permit Scheduler
  • Use the calendar to enter the date and time
  • Click + Add to enter the visitor’s vehicle nickname and information
Please use this link for more detailed instructions
How do I change my phone # or email address?
  • Login to your account
  • Click on the drop-down arrow next your account name on the top right-hand corner
  • Select MY Account from the drop-down list
  • Enter in the new information in the proper field and click Save
How do I change my vehicle plate?
  • Login to your account
  • Click on the drop-down arrow next your account name on the top right-hand corner
  • Select Vehicles from the drop-down list
  • Edit the plate you want to update and click save
How to upload additional documents?
  • Login to your account
  • Click on the drop-down arrow next your account name on the top right-hand corner
  • Select Documents from the drop-down list
  • Click the +Add button
  • Browse your PC to find the document and click upload
How to add a credit card to my account?
  • Login to your account
  • Click on the drop-down arrow next your account name on the top right-hand corner
  • Select Credit Cards from the drop-down list
  • Click the + Add button
  • Enter Credit Card nickname and information
How to reset the password?
  • On the landing page, click Trouble signing in?
  • Enter Drivers License under Forgot Password
  • An email will be sent to the email address on file with a temporary password
  • Login to your account using the temporary password
  • You will be directed to enter the temporary password and a new password
How to find your Drivers License?
  • On the landing page, click Trouble signing in?
  • Enter email address under Forgot Username
  • An email will be sent to the email address on file with the Drivers License
  • Login to your account using the temporary password
  • You will be directed to enter the temporary password and a new password
How can I view the website in Spanish?
  • On the landing page, click on the arrow next to the word English on the top right-hand side
  • Select Español
Any other questions?
Please call the Help Center at 866-412-2827 with any additional questions.
Additional Information?
Please visit https://parking.baltimorecity.gov/residential-parking for information regarding the permit program.