Find answers to some of the most common questions.

What do I need to purchase a permit?

In order to purchase a digital permit an account is needed. An account can be created online https://pabc.myparkinginfo.com/cws/ or by phone 866-412-2827.

How do I create an account online?

• On the landing page, select "SignUp".
• Enter your residential parking address.
• Enter your mailing address
• Enter your personal information, your Drivers license number will be your user ID to log into your account and create a password.

Please use this link for more detailed instructions.

How do I purchase a permit?

• Login to your account and you will be able to view a list of permits available through the online portal.
• Click the +Add button on the permit(s) type you want to add to your cart.
• Use the +Add button to add your vehicles for each permit
• You will need to upload documents to confirm eligibility and provide vehicle information.
• Provide either a credit card or checking information to process payment

Please use this link for more detailed instructions

How do I schedule visitor permits?

• Login to your account and you will be able to view a list of your permits
• Click on the Visitor Permit Scheduler
• Use the calendar to enter the date and time
• Click + Add to enter the visitor’s vehicle nickname and information

Please use this link for more detailed instructions

How do I change my phone # or email address?

• Login to your account
• Click on the drop-down arrow next your account name on the top right-hand corner
• Select MY Account from the drop-down list
• Enter in the new information in the proper field and click Save

How do I change my vehicle plate?

• Login to your account
• Click on the drop-down arrow next your account name on the top right-hand corner
• Select Vehicles from the drop-down list
• Edit the plate you want to update and click save

How to upload additional documents?

• Login to your account
• Click on the drop-down arrow next your account name on the top right-hand corner
• Select Documents from the drop-down list
• Click the +Add button
• Browse your PC to find the document and click upload

How to add a credit card to my account?

• Login to your account
• Click on the drop-down arrow next your account name on the top right-hand corner
• Select Credit Cards from the drop-down list
• Click the + Add button
• Enter Credit Card nickname and information

How to reset the password?

• On the landing page, click Trouble signing in?
• Enter Drivers License under Forgot Password
• An email will be sent to the email address on file with a temporary password
• Login to your account using the temporary password
• You will be directed to enter the temporary password and a new password

How to find your Drivers License?

• On the landing page, click Trouble signing in?
• Enter email address under Forgot Username
• An email will be sent to the email address on file with the Drivers License
• Login to your account using the temporary password
• You will be directed to enter the temporary password and a new password

How can I view the website in Spanish?

• On the landing page, click on the arrow next to the word English on the top right-hand side
• Select Español

Any other questions?

Please call the Help Center at 866-412-2827 with any additional questions.

Additional Information?

Please visit https://parking.baltimorecity.gov/residential-parking for information regarding the permit program.